WSN
Telephone 1300 651 116

Conditions of Entry


Visiting our facilities?

Welcome! Our Waste & Recycling Centres provide recycling, resource recovery and solid waste disposal services to Councils, commercial and industrial customers, householders and transporters who deliver waste.

As a customer of WSN Environmental Solutions you will be:

  • Treated with courtesy
  • Assisted by knowledgeable and experienced staff
  • Provided with information to assist you in using our facilities
  • Provided with information on how to separate recyclable material from waste

While on site we ask that you please:
  • Show due respect and courtesy to our staff
  • Do not smoke
  • Keep children inside vehicles
  • Wear appropriate footwear
  • Follow all safety directions from staff
  • Obey all speed limits and safety signs at all times
  • Drive under the speed limit during wet weather, as site conditions can be slippery
  • Abide by the 'Site Procedures and Conditions of Entry'

Site Procedures and Conditions of Entry

1. Please first report to the weighbridge.
2. You will be asked what is in your load, and be required to identify all materials. If unsure, please advise us.
3. Please also inform the weighbridge operator if you have any separated recycling on board. You may be required to drive around the weighbridge twice, once to drop off recyclables and once to drop off chargeable waste.
4. Your vehicle will then be weighed.
5. If you are a non-account customer and are paying by cash, you may be required to leave a cash deposit at the weighbridge before disposing your waste. The minimum cash deposit is $20.00.
6. If you are a non-account customer paying by credit card or EFTPOS, you may be required to leave their credit card or driver’s licence at the weighbridge until your transaction has been completed.
7. You will be directed to the designated re-use, recycling or disposal area to unload.
8. After unloading your waste, please then return to the weighbridge.
9. Your vehicle will be weighed again and you will need to pay based on the weight of the material disposed - being the difference in weight of your vehicle at entry and exit.
10. NB: LPG cylinders and household paints will be charged on capacity. Click here for further information.
11. You will then receive a receipt identifying the type, weight and price of waste disposal.

Hand unloaded vehicles

Please hand unload your own vehicles. If elderly or disabled customers need assistance, please phone Customer Service before your visit to ensure someone is available on site who is able to assist.

Tipping vehicles

As a driver, you are responsible for ensuring your vehicle is on level ground before tipping. The rear doors of the vehicle must be closed and the hoist lowered before leaving the tipping area. No tip-over axle trailers are permitted on landfill sites.

Exclusion policy

Our Site Procedures and Conditions of Entry are for the safety and wellbeing of all customers and staff. If you are unwilling to comply with directions you may, in certain circumstances, be excluded from all WSN Environmental Solutions facilities.

Outstanding Payments

If they have outstanding payments due at any WSN Environmental Solutions facility you will be excluded from all WSN Environmental Solutions facilities.

Abusive or unsafe behaviour

We value our staff as well as our customers. Verbal or physical abuse of any person, or any action that threatens or endangers the health or safety of any person at one of our facilities will be taken seriously, and will result in exclusion from all WSN Environmental Solutions facilities.

Site Readmission Process

If excluded from a WSN Environmental Solutions facility, we will attempt to resolve the issue and reinstate your site access. Please contact WSN Environmental Solutions Customer Service on 1300 651 116 and provide the Customer Service Officer with the following details:
  • A full description of the incident that caused the exclusion
  • Your business and /or personal contact information

The Customer Service Officer will then get a full description of the incident from the Centre Manager and site staff. The incident will be assessed and you will be contacted within five working days regarding further action to resolve the issue.

As part of the resolution process you may be required to provide a written undertaking to abide by the site procedures and conditions of entry.

Your comments are welcomed

We welcome your opinion about our services, including experiences with accessing and using our facilities. The information you provide will help us meet your needs now and into the future.

If you would like to provide us with feedback, please telephone 1300 651 116 or email info@wsn.com.au